Terms of SERVICE

  • PAYMENT POLICIES 

    • We accept all Credit Cards, ACH, checks or cash.

    • The February deposit locks the Client's spot for the coming season’s install. Any upgrades can be discussed between February and September, adding the necessary dollar amount onto the Client’s final invoice.

    • 3% service charge will be added to every credit card transaction after March 31, 2024. If you wish to pay via cash or check your total will be discounted by 3%. 

    • Clients that upon repeated efforts to contact exhibit no response or interest in using our continued services thereby forgo their purchased materials to be reabsorbed by Winter Star.

  • INSTALL/TAKEDOWN PREFERENCES

    • Winter Star will make every effort to honor each Client’s desired install and takedown dates yet we reserve the right to install anytime after October 1 of the install season (greenery to be installed post November 1) and takedown anytime between January 1 and February 7 of the takedown season. 

  • SERVICE

    • Client’s will be notified via email, phone call or text message of scheduled install/takedown dates. Inclement weather or unforeseen circumstances may cause delays or changes in the schedule and we appreciate your patience. If there is any scheduled landscaping/property/electrical work to be done during or around the holiday time please confirm with us.

    • Service for installation repairs, out bulbs, or at fault of Winter Star issues will be included in the install/takedown fee however repair for damage caused by acts of god (wind, rain, storms, etc..), animal interference or property management (landscaping/property/electrical work) will be billed at the hourly service call rate.

  • PROPERTY

    • If a gate or door code is needed, please provide it when scheduling. If special directions are needed to reach your home, please let the office know beforehand.

    • If you have pets that may be aggressive or skittish around strangers, we ask that you make sure to have them isolated from the team for the duration of the install. 

    • Please note that we are not liable for any pre-existing damages. Please let the office know if they need to be aware of any existing issues with the gutters, roof, windows or any other part of the property so that we can take extra caution to avoid any damages. Furthermore, we will notify the Client immediately after noticing any damages to the property that we come across while on the job.

    • Unless discussed and confirmed beforehand, we do not request that someone be home.

  • CALLBACKS

    • If you are unhappy with the work please let us know as soon as possible!

Have questions about the updates to our Terms of Use? Please contact us.